Your Safety and Privacy are our number one concern!
CostLess Warehouse seeks to be the most trusted, caring, complete and exciting source for all your home furnishing needs. As you do business with us, we take great care in safeguarding your personal information and in complying with all applicable Federal, Provincial, and state privacy laws, as well as our own internal standards and best practices. We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, e-mail address, and phone number), and we want you to know how we handle your information.
When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Below is what we do and do not do with the personal information you provide to us as you visit our Site and store; purchase our products and/or services; participate in our programs and request a catalog.
REFUNDS AND CANCELLATIONS POLICY
You may request a full refund on orders for stocked merchandise at any time up until the time we deliver the merchandise to you or until you pick it up.
You may exchange any take-with purchase within thirty (30) days of the date of possession for a full refund provided you have your original sales receipt and the merchandise is in like-new condition and has not been otherwise used. Take-with sales include: accessories, rugs, bed frames, lamps, bed protectors, pillows and pillow protectors.
You may cancel special orders within three (3) days after the order date and we will refund your Special Order Deposit in full. If you cancel your special order later than three (3) days after the order date, we will refund your Special Order Deposit less the Special Order Fee.
For any refund, except as otherwise noted, we will credit the same credit/debit card account on which you charged the original transaction, or we will mail you a refund check from our Corporate Offices within sixteen (16) days if you made your payment by cash, check, traveler’s check, or money order. For purchases made by debit, you will need to come into the store with your debit card to receive the credit or we will mail you a refund check from our Corporate Offices. We can only issue checks to the person(s) listed as the sold to party on the original sales order.
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
We may collect personal information when you do the following: Shop or take advantage of our products and/or services; establish or update an account with us; enter a contest or sweepstake; participate in a survey; request a catalog; purchase and/or send an e-gift certificate; provide us with comments or suggestions; call our contact center or subscribe to our newsletters or other programs. We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. We do this by print advertising, including regular mail and catalogs, by e-mail, by telephone and with general marketing communications for product or service-specific information.
Unless you "opt-out" through opportunities available to you through our various communication vehicles, we may send you emails, catalogs or other promotional material. You may also "opt-out" of future CostLess Warehouse communications by following the instructions provided in this Policy under Accessibility and Use of Your Personal Information.
When visiting our Site, if you register for an online account or for any online offers, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. We may use your registration information to help make your online shopping experience and orders quicker and easier, by pre-filling certain parts of your shopping information.
When you make online purchases, we will collect your name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfill your requests; contact you or the recipient(s) of your purchase in the event of order or delivery difficulties; verify or respond to your inquiries and deliver services and information about our products or Site to you. If you make a purchase through our Site, the personal information you provide (for example, name, physical address and e-mail address) will be added to our customer database. Our customer database may be used to send future CostLess Warehouse communications to you, unless you specifically opt-out. Note: Online purchases require use of an e-mail address to process the order.
We may share your personal information with carefully selected third-party service providers in order to provide services to you, such as to fulfill orders (U.S. Postal Service or other delivery companies); process payments; send CostLess Warehouse communications; monitor Site activity; conduct surveys; maintain our customer database; send mail and e-mail and administer drawings, contests, and rebates. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing CostLess Warehouse services.
We may combine the personal information you provide to us (on our Site, at our store, through our catalogs and programs) with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use the combined information to enhance and personalize your experience with us; improve the accuracy of our customer database (such as the U.S. Post Office to verify accuracy of addresses); increase our understanding of our customers; identify potential customers; and send CostLess Warehouse marketing communications.
We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and CostLess Warehouse. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected.
CHANGES/UPDATES TO THIS POLICY
Because our Site and store will continue to implement new technologies and improve the products and services we provide, this Policy is subject to change. If there are significant changes or additions to this Policy, we will identify those changes below and/or in other communicative formats to keep you informed of any new information and procedures that may change the way we collect, use or handle your personal information. If we change our information handling practices or this Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to "opt-out" of having your information used or shared in that new way.
SECURITY OF PERSONAL INFORMATION
CostLess Warehouse strives to maintain internal controls and procedures to ensure that the personal information you share with us is handled in a safe, secure and responsible manner. Whether you are shopping online or through our catalogs, we have security measures in place to help protect against loss, unauthorized access and alteration of the information in our control. We only will disclose such information to employees and authorized service providers who require such information for the purposes described in this Policy.
CostLess Warehouse's databases are protected by physical, technical and procedural measures that restrict information access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to personally-identifiable information is granted only to associates who need the information to perform a specific job.
SECURE ONLINE SHOPPING
Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address and credit card number.
To provide you with an increased level of security online, you may also select a password to access your personal information when you register for an online account. CostLess Warehouse will not ask you for your password in an unsolicited communication.
The safety of children is very important to us. Consequently, CostLess Warehouse does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to purchase items from our Site or wish to provide personal information, ask a parent or guardian for assistance. CostLess Warehouse cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide which materials are appropriate for children under 13.
QUESTIONS OR CONCERNS
To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways, and we will respond within five (5) business days of receipt of your inquiry.
1181 Andover Park W
Tukwila, WA 98188
Monday - Friday: 9 a.m. - 7 p.m.
Please be sure to include your full name, address, phone number and e-mail address (if applicable) and to specifically describe your concern so that it may be appropriately addressed.